Returns & exchanges

Every piece is handmade. Small differences in glaze, colour and size — and the odd speckle or pinhole — are part of each piece's character, not faults.

Changed your mind? Unused pieces in their original condition can be returned or exchanged within 7 days of delivery or pickup. Bring them to the studio, or we can collect them for the normal delivery fee. You choose an exchange, store credit or a refund. Delivery fees aren't refunded.

Broken or damaged when it arrived? Message us within 48 hours with photos of the piece and its packaging. We'll replace it or refund it in full, delivery included.

What can't be returned: - custom-made and personalised orders; - pieces sold as seconds or on sale; - gift cards; - pieces that have been used.

Refunds go back the way you paid: to your card through BML (allow 7–10 days), to your bank account for a transfer, or straight away as store credit.

To start a return or exchange, reply to your order message or WhatsApp 7766717 with your order number (SO-…).